Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team­– its Suite contains many features that every organization needs to manage their complete infrastructure. This tool is very useful for any IT professional who works in administration, monitoring and implementation, etc., for their day-to-day operations and to manage multiple customers. In this review, I will be sharing Remote Desktop Manager’s available features and their many uses.

Remote Desktop Manager (RDM) can centrally manage all your remote connections, passwords and credentials. RDM is available in two versions: Free and Enterprise Edition. The Free Edition is obviously free, while Enterprise Edition is a more robust paid version. RDM has seven key components, and each component has its own features. Here’s a quick comparison between the two:

A detailed comparison of each supported feature can found on the Devolutions website.

What RDM Offers

RDM is available for both Windows and Mac, as well on Android and iOS mobile devices.

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RDM supports a wide range of connections and technologies, including computers, switches, VPNs or printers. Below is a list of supported tools:

Apple Remote Desktop Microsoft Remote Desktop (RDP) HP Remote Graphics Receiver
BeyondTrust Password Safe Console PC Anywhere Intel® AMT (KVM)
Chrome Remote Desktop PowerShell LogMeIn
Citrix (Web) PuTTY (Telnet, SSH, RAW, rLogin) X Window
Citrix ICA/HDX Radmin Telnet
ControlUp Remote Assistance VNC
DameWare Mini Remote Control Remote Desktop Commander VPN
Dell iDrac ScreenConnect Wayk
DeskRoll SecureCRT Web Browser (HTTP/HTTPS)
FTP Serial Port Host
Gateway SSH Tunnel HP Integrated Lights Out (iLO)
TeamViewer

RDM has the capability to connect remotely to virtualization and Cloud platforms, as well as other applications. You can access multiple virtual platform consoles like VMware and Hyper-V from RDM, or you can browse and access the data inside Cloud platforms. Additionally, you can remotely access and centrally manage different applications like Active Directory, SQL, and more. Below is a list of supported tools:

Virtualization Platform Cloud Platform Active Directory Console
AWS Console Amazon S3 Explorer Command Line
Azure Console Azure Storage Explorer Data Report
Hyper-V Azure Table Storage Explorer Data Source Shortcut
Oracle VirtualBox Dropbox Database
Virtual Server OneDrive Explorer File Explorer
Virtual PC Inventory Report
VMware (Player, Workstation, vSphere) Play List
VMware Console PowerShell
VMware Remote Console SNMP Report
Windows Virtual PC Spiceworks
XenServer Console Splunk
SQL Server Management Studio
TeamViewer Console
Terminal Server Console

VPN Support

RDM supports multiple native VPNs and other VPNs as add-ons, which you can install on RDM and access at your office or through a specific network. VPN connections can be configured in the VPN section of the session properties, and the connection can be established automatically, manually or configured to a specific condition.

Native VPN Support Add-Ons
Apple VPN Avaya (Nortel)
Cisco VPN Barracuda NG Network
Custom Bitvise Tunnelier
Microsoft VPN Check Point Endpoint Security
SonicWall VPN Check Point VPN-1 SecureClient
SSH VPN Cisco AnyConnect
TheGreenBow F5 Firepass SSL
FEC Secure IPSec
FortiClient
Generic VPN
Juniper Junos Pulse
Juniper Network Connect
Juniper WSAM
Juniper-Netscreen
NCP Secure Entry Client
OpenVPN
SecureCRT
Shrew Soft
SonicWall NetExtender
WatchGuard Mobile
WatchGuard SSL

Document Storing

You can store different types of documents in the data source instead of keeping them in the same location. This allows you to access all data from a single console with enhanced security. Below are the supported document types:

Certificate
Data source configuration (.rdd)
Default
Email
HTML
Image
Microsoft Office (Word, Excel, PowerPoint, Visio and OneNote)
PDF
Phonebook
Rich Text Editor
Spreadsheet Editor
Text
Video

Credential Management

RDM has the ability to store multiple types of credentials, including both native and external applications. The table below lists the different application types. RDM also supports credential redirection, dynamic credential linking and Windows Credential Manger. With the help of this feature, you will be able to manage your session, browsing history, and more with a single click.

1Password Password List
AuthAnvil Password Server Password Manager Pro
Connection String Password Safe
Custom Password Vault Manager
CyberArk AIM PasswordBox [Deprecated]
Dashlane Passwordstate
Firefox Password Manager Pleasant Password Server
Google Chrome Passwords Private Key
KeePass Secret Server
LastPass Sticky Password
One Time Password (OTP) TeamPass (TBD)
PassPortal Username/Password
Zoho Vault Windows Credential Manager

RDM reduces the complexity of accessing multiple devices and sessions by integrating the existing password managers and automatically logging in everywhere with the help of stored passwords.

Information, Contacts and Folders 

RDM includes storage tools for important sensitive information like your wallet, bank account, and email. You can also create and save contacts, and send e-mails to Skype.

Another option for storing information and contacts is Folders, which enables you to create multiple folders to manage your devices, grouping them based on location, devices, etc. You can also move the added devices or sessions to appropriate groups.

Below are the different information, folder, and contact types that can be used:

Information Type Folder Type Contact Type
Alarm Codes Company Company
Bank Information Customer Customer
Credit Card Database Default
Email Account Device (router, switch, firewall) Employee
Login (Account) Domain Family
Login (Web) Folder Supplier
Note/Secure Note Identity Support
Other Printer
Passport Server
Safety Deposit Site
Software/Serial Software
Wallet Workstation

Enhanced Security Support

RDM supports a role-based security system in which roles allows for creating a granular protection system that is quite flexible.

Roles

Here are the main key points of the role-based security system:

  • Security is inherited: child items and folders are covered by a parent folder’s security.
  • Permissions can be overridden: a permission set on a sub folder will override the parent item’s permission.
  • Permissions are granular: Multiple permissions can be set on entries at once.

Automation Support

RDM now supports Windows PowerShell, a powerful scripting tool that enables automation. This is provided in a PowerShell module. For any information regarding the RDM PowerShell module, please refer to the online documentation page, which can be found here.

Additional Information

Remote Desktop Manger provides customers with best practices, tips and tricks to make their environment healthy and secure with enhanced features. All technical information, like installation fixes, new features and updates are available from the Devolutions Blog, YouTube channel and tech forums.

How to Get RDM Updates

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